Technical Support Channels
A 60–Minute Response Time Guarantee
Each assistance request you submit to us will be attended to within maximum sixty minutes. If for any reason whatsoever your support ticket or e–mail requires further assistance from a sysadmin, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you make use of our Optional Managed Services package, any of the tasks included there will be performed at a time that is suitable for you.
A First–Rate Client Support Service
Our client support team will be available to you twenty–four–seven should you require assistance while working with our Web Control Panel or with any of the applications that we preinstall on your behalf on the dedicated server. And if you require help handling the daily admin tasks on your dedicated server, you can order the Optional Managed Services package, which includes data backup storage space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
We have provided the Web Control Panel with a fully detailed knowledge base, which features detailed explanations of all its features and functionalities. Plus, we have shot exhaustive video tutorials that will further explain to you how to carry out a certain task or solve a typically experienced issue. All the how–to articles and the tutorial video clips are readily accessible from each Web Control Panel section via the Help and Videos buttons situated in the upper right corner.