Customer Support Channels
A 1–hour Response Guarantee
Delivering quality support on–time is our main priority, so that we support each Linux website hosting plan with a 1–hour ticket reaction warranty. When you post a ticket or drop an e–mail, our customer help support staff will do their best to offer the most satisfactory solution to your issue and to offer you assistance in due time.
A Top–quality Support Service
Our customer assistance service is delivered by a group of skilled experts which are prepared to answer to your request as quickly as possible. You can easily contact the tech support staff by starting a help support ticket from your Web Control Panel or by sending us an e–mail message. On working days, you can also call us on the phone or use the online chat option.
An Intuitive Help Section
Our Control Panel features a detailed practical knowledge base that’s built–into all areas. In each area, you will find a Help press button which will load for you a group of step–by–step online classes on how to apply a particular option or execute a specific action. Also, we have generated educational video clips to help you to get a better idea of the Control Panel’s interface.