There are several ways to touch base with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a trouble ticket system. It’s the least complicated communication medium for a number of reasons. In case no help desk team representative is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably be received. Also, you can copy & paste large pieces of information without having to worry about typing errors, and in case a specific problem needs more time to be resolved or a number of replies must be exchanged, all the info will be in the same location, so either party can always see the comments added by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you have to provide information or to follow instructions, you will need to use at least 2 separate accounts and this number might grow if you wish to manage a couple of domains. Furthermore, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which means that you won’t require some other support platform to contact our support staff – you can do it on the spot in case you stumble upon a challenge. Submitting a new ticket takes a couple of clicks of the mouse and tracking down an older one is equally simple. Using our clever search option, you can swiftly track down any ticket that you’ve already posted. You can submit a ticket at any given point in time as our support team representatives are on duty night and day and reply in less than an hour, although it rarely takes that much to receive a response. With the Hepsia Control Panel, you will have everything in a single place and you can just forget about logging in and out of two or more platforms to fix a simple issue.