Being able to communicate with your website hosting supplier if you have any kind of questions or encounter any difficulties is important and how fast they'll answer and take action is often crucial, in particular when your website is business-oriented, as more downtime could mean losing potential customers. The support solutions are a way to distinguish actual suppliers from resellers. The latter usually respond just to e-mail messages or support tickets and you will need to wait for a day or longer in order to get an answer. If your trouble needs a few responses, you may end up losing several days to get a problem fixed. With a legitimate and trustworthy hosting provider, you should be in a position to connect with the support team at any time and get a prompt response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you are able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available at all times and so will we. With plenty of connection options, you'll be able to select the optimal way to contact us and inquire about our solutions if you do not have an account yet, or get assistance if you're already among our customers. You'll be able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options feature 1-hour reply time warranty, although it hardly ever takes more than 20 min to get assistance regardless of the nature of the problem. Using our customer and technical support services, we are there for you every time you need us, not a few days after that.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum reply time guarantee, you will receive lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support teams are available 24/7/365, therefore any time you open a support ticket through your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option when the matter in question requires longer time to be solved or if it should be sent to our admins, since it's much easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.