In case you've ever had a website hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for some things it's better to talk to a live person on the telephone than to exchange tickets or e-mail messages. If you'd like to find out more about a service before you purchase it or when something small-scale needs to be made, for instance, it will be easier and quicker to get it done live. If you're able to talk with representatives by phone, it's very likely that you're dealing with an actual hosting provider, not a reseller. The level of support that you will get over the phone may differ between different suppliers - from very general issues to expert technical support. Typically most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved via e-mail and tickets.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you need to know more about the plans, you have some billing issue or some general problem, you can call us. Despite the fact that some more technical troubles may require a ticket in order to give time to our technical support team to investigate, we will help you with various tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United States, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you'll be able to contact us.